Frequently Asked Questions

Products under the “pre-order” category is not available for immediate shipping, and requires several days of waiting for dispatch.

Pre-order products suggests that we are currently awaiting for the arrival of the next batch from the respective factories, and therefore orders containing pre-order products are shipped based on the chronological order of payments received.

Normally, orders containing pre-order products generally require 1-2 weeks of waiting time before fulfillment. If you wish to cancel a pre-order before being shipped, we will issue a full refund of your payment. We ask you to please be mindful about the waiting time when ordering pre-order products. To find out the waiting time for a particular product, get in touch with us today.

In stock products are currently stocked at our warehouse and are available for immediate shipping. The stock quantity of all in stock products are updated in real-time, on an hourly basis. If your order contains all in-stock products, you can expect to have your order shipped within the 1 to 5 business days processing time.

VapeZone ships all products directly from our 5000 square-foot warehouse in Shenzhen, China.

All orders require 1 to 5 business days of processing time, the duration which encompasses the packing of the products to sending it out for fulfillment. Once the order is with the shipping carrier, the status will be updated to “Shipped”, with a tracking number that can be viewed on “My Orders” page.

If the order contains more than 10 different products, it may require more than 48 hours of processing time. If your order requires more than 48 hours of processing time, we will notify you via e-mail to inform you in advance.

By purchasing these products you certify and agree that you are over 21 years of age and that products purchased from us are to be used solely by persons over the age of 19.

Shipping is calculated automatically by the total weight in your cart. Our website allows you to review the shipping cost during checkout prior to submitting your orders.

We now offer 5 different shipping methods:

DHL Express
EMS Express
Air Mail (e-Packet)
UPS Express Saver
Fedex International Priority

Tracking number will be automatically sent to your e-mail when your order is shipped out.
You can also retrieve the tracking numbers on”My Account” page of our website. Shipping time is as follows:

DHL Express: 2-4 business days
EMS Express: 5-7 business days
ePacket: avg. 3 weeks
UPS Express Saver: 4-5 business days
Fedex International Priority: 4-5 business days

All the products sold on are 100% guaranteed authentic products.

We’re a wholesale company dealing in large volumes, and thus we’re able to offer an extremely competitive pricing. We strive to compete with some of the lowest prices offered online.

We accept PayPal, and credit cards.

We have a reasonable return policy based on good faith and clear communication. If your item is defective upon arrival, simply let us know and we will replace it right away with shipping paid both ways. In most cases, we will ask you to provide a video demonstrating the issue and send you a replacement without you having to return it to us. This dead-on-arrival guarantee we promise will ensure that your purchase is risk-free. If your device fails after some time, you may contact us and we will investigate the issue on a case-by-case basis. All sales are final.

We do not sell e-liquids (nicotine), nor cartridges/pods containing e-liquid. You must source your own e-liquids to use the products sold here.

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