Frequently Asked Questions

When you check out on VapeZone.com you agree to go through an age verification process that will confirm your age, address, and identity via a public database and our internal specialists. Age verification is handled by AgeChecker.net, and more than 90% of US customers are verified instantly with extensive database of trusted records and intelligent matching technology.

Some US customers, and all Canadian customers will need to provide government ID for verification. Our verification system lets you take a picture using a webcam or mobile camera, upload an image file, or receive a text to complete the verification on a smartphone (if ordering from a computer without a camera).

VapeZone.com does not supply consumable products. E-liquids and pre-filled pods are not sold here.
We strictly deal with hardware, which are limited to devices, tanks, coils, empty pods, spare parts, and accessories.

Products under the “pre-order” category is not available for immediate shipping, and requires several days of waiting for dispatch.

Pre-order products suggests that we are currently awaiting for the arrival of the next batch from the respective factories, and therefore orders containing pre-order products are shipped based on the chronological order of payments received.

Orders containing pre-order products generally require 1-2 weeks of waiting time before fulfillment. If you wish to cancel a pre-order before being shipped, we will issue a full refund of your payment. We ask you to please be mindful about the waiting time when ordering pre-order products. To find out the waiting time for a particular product, get in touch with us today.

In stock products are currently stocked at our warehouse and are available for immediate shipping. The stock quantity of all in stock products are updated in real-time, on an hourly basis. If your order contains all in-stock products, you can expect to have your order shipped within the 1 to 2 business days processing time.

VapeZone ships all products directly from our 25,0000 square-foot warehouse in Shenzhen, China. We ship internationally to most countries.

All orders require 1 to 2 business days of processing time, the duration which encompasses the packing of the products to sending it out for fulfillment. Once the order is with the shipping carrier, the status will be updated to “Shipped”, with a tracking number that can be viewed on “My Orders” page.

By purchasing these products you certify and agree that you are over 21 years of age and that products purchased from us are to be used solely by persons over the age of 21.

Shipping is calculated automatically by the total weight in your cart. Our website allows you to review the shipping costs during checkout prior to submitting your orders.

We currently offer 5 different shipping methods depending on which country you are ordering from.

DHL Express
EMS Express
Air Mail
UPS Express Saver
Fedex International Priority

Tracking number will be automatically sent to your e-mail when your order is shipped out.
You can also retrieve the tracking numbers on “My Orders” page of our website. Shipping time is as follows:

DHL Express: 2-4 business days
EMS Express: 4-6 business days
Air Mail: 15-20 business days
UPS Express Saver: 3-6 business days
Fedex International Priority: 3-6 business days

All the products sold on VapeZone.com are 100% guaranteed authentic products.

We’re a wholesale company dealing in large volumes, and thus we’re able to offer an extremely competitive pricing. We strive to compete with some of the lowest prices offered online.

We have a reasonable return policy based on good faith and clear communication. If your item is defective upon arrival, simply let us know and we will replace it right away with shipping paid both ways. In most cases, we will ask you to provide a video demonstrating the issue and send you a replacement without you having to return it to us.

We have a 7-day dead-on-arrival guarantee effective on the day you receive your order, and this promise will ensure that your purchase is risk-free. If your device fails within the 30-days of receiving your order, you may contact us and we will investigate the issue on a case-by-case basis.

All sales are final. Returns are not accepted if your device operates without issues, regardless of whether the product is opened.