These Terms & Conditions sets forth the agreement between VapeZone.com (“VapeZone.com” or “we”) and each user (“you” or “user”) governing the use by you of this site. Please read this agreement carefully before using this site. By using this site, you signify your assent to these Terms & Conditions. If you do not agree to the Terms & Conditions, you may not access or otherwise use this site.
DISCLAIMER: By purchasing these products you certify and agree that you are over 21 years of age and that products purchased from us are to be used solely by persons over the age of 21. You agree that no claims about safety, health benefits or uses for the products were specifically stated by us. You assume all liability for proper use of the products you have purchased We will not be held liable for any personal and/or property damage, illness, injury or financial loss caused by the use of the products or inability to use the products purchased from us. Products sold have not been reviewed by the FDA and are not intended to treat, diagnose, prevent or cure any disease or illness.
When you check out on VapeZone.com you agree to go through an age verification process that will confirm your age, address, and identity via a public database and our internal specialists. Age verification is handled by AgeChecker.net, and more than 90% of US customers are verified instantly with extensive database of trusted records and intelligent matching technology.
Some US customers, and all Canadian customers will need to provide government ID for verification. Our verification system lets you take a picture using a webcam or mobile camera, upload an image file, or receive a text to complete the verification on a smartphone (if ordering from a computer without a camera).
We follow by a seven day DOA policy for defective units only. We will replace any warranted product within this time period. Please contact us if you require any additional return/warranty information. All sales are final.
Shipping Policy & Processing Times
All orders require 24 to 48 hours of processing time, the duration which encompasses the packing of the products to sending it out for fulfillment. Once the order is with the shipping carrier, the status will be updated to “Shipped”, with a tracking number that can be viewed on “My Orders” page.
If the order contains more than 10 different products, it may require more than 48 hours of processing time. If your order requires more than 48 hours of processing time, we will notify you via e-mail to inform you in advance.
Return Policy & DOA (Dead on Arrival) Guarantee
Unopened items, in original packaging returned within 14 days of receiving the order will receive a full refund to the original method of payment. Items that are opened, damaged and/or not in resalable condition are not eligible for a refund or exchange. ALL SALES ARE FINAL.
We will replace any products showing signs of manufacturing defects within 14 days since the order is received. To submit a return or report a defective product, contact our customer service to request a RMA number. Replacements for defective products will be issued immediately after confirming the defects, with shipping fee covered by us. We may ask photo/video evidence to verify the product defect.
Products showing signs of malfunction after our 14-day return policy window may be still eligible for manufacturer warranty claims. If eligible, we will submit the RMA application on your behalf and aid you with the procedure of receiving the replacements from the manufacturer. Contact us if you require assistance in replacing a malfunctioning unit purchased from VapeZone.com. Products showing immediate signs of failure will be replaced under the aforementioned DOA guarantee.
Copyright and Trademarks
VapeZone.com, and all logos, page headers, custom graphics and icons are service marks and/or trademarks of VapeZone.com or its licencors or affiliates. All other trademarks, service marks, product names and company names.
All Web design, literature, graphics, pictures, sound, software and other content, and the selection and arrangement thereof, are the property of VapeZone.com or its licencors, and are protected by Canadian and international copyright law. All rights to such materials are reserved to their respective copyright owners. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with VapeZone.com or using this Web site as a shopping vehicle. Any other use of materials on this site, including without limitation reproduction for purposes other than noted above, modification, distribution, replication, commercial or other exploitation, or creation of derivative works, without the prior written permission of VapeZone.com, is strictly prohibited.